Privacy Policy

Effective Date: March 20, 2026

1. Overview

Relentless Precision Detailing ("RPD", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit rpdetailingnj.com or use our services.

2. Information We Collect

We collect information you voluntarily provide when you:

  • Submit a quote request through our contact form
  • Call or text our business phone number
  • Schedule a detailing appointment
  • Communicate with us via email or text message

This information may include:

  • Name — to identify you and personalize your service
  • Phone number — to communicate about quotes, appointments, and service updates
  • Email address — to send invoices and receipts (if provided)
  • Vehicle information — year, make, model, and condition to prepare accurate quotes
  • Service address — for mobile detailing appointments
  • Message content — details you share about your vehicle or service needs

3. How We Use Your Information

We use the information we collect to:

  • Provide accurate quotes and pricing
  • Schedule and confirm appointments
  • Send appointment reminders and service updates via text message
  • Send follow-up messages after service completion
  • Send promotional offers and seasonal specials (only if you opted in)
  • Process payments and send invoices
  • Improve our services based on customer feedback

4. SMS/Text Message Privacy

When you provide your phone number and check the SMS consent box on our contact form, you opt in to receive text messages from Relentless Precision Detailing.

What we send: Quotes, appointment confirmations, reminders, job completion notifications, follow-up messages, and promotional offers.

Message frequency: Varies based on your service activity. Typically 1-10 messages per month.

Your phone number is never sold, shared, or rented to third parties for marketing purposes.

Opt-out: Reply STOP to any text message to unsubscribe. You will receive a confirmation and no further messages.

Help: Reply HELP for support, or call (908) 201-3911.

We use Twilio, a third-party messaging platform, to deliver text messages. Twilio processes your phone number solely to deliver messages on our behalf and is bound by their own privacy policy.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: We use Twilio for text messaging and Odoo for customer relationship management. These providers process your data only to perform services on our behalf.
  • Legal requirements: We may disclose information if required by law, court order, or government regulation.
  • Business transfers: In the event of a merger or sale of business assets, customer information may be transferred as part of the transaction.

6. Data Security

We implement reasonable security measures to protect your personal information. Customer data is stored in secure, access-controlled systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

Our website uses Google Analytics and Umami Analytics to understand how visitors use our site. These tools may collect:

  • Pages visited and time spent on each page
  • Device type and browser information
  • General geographic location (city/region level)
  • How you arrived at our site (search engine, direct, referral)

This data is aggregated and anonymized. We do not use it to personally identify individual visitors.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate information
  • Delete your personal information from our systems
  • Opt out of text messages at any time by replying STOP

To exercise any of these rights, contact us at (908) 201-3911 or through our contact form.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact

If you have questions about this Privacy Policy, contact us: